Our Process
At Digiflare, our work does not merely consist of digesting the requests
that are handed to us by our clients. To discover new methods to realize
more value to projects, we continually exchange in-house knowledge, keep
our goals clear, trouble-shoot, with never sparing our energy.
We follow the steps below to ensure we deliver engaging user experiences and the best results for our clients.
Understand
The first thing we do is get under the skin of your brand and into the minds of your customers. How do we do this? We talk to you both. We learn about your business, what it stands for and you interact with your customers. We listen to your customers to discover how and why they behave the way they do.
The result is a detailed picture of your customers, what they want and desire from your brand. This picture remains with us throughout the process, acting as a benchmark, a reference point to ensure all activities are centered around the customer.
Design
From deep insights come fresh ideas and new perspectives. Our multi disciplinary team will create several high-level concepts for your product. We will work with you to focus these ideas into the best possible customer experience.
Once you're happy with the concept, the devil is in the detail! We start to shape the design, at each stage checking back with real users to ensure the product works as desired. The result is an experience that not only answers the brief but also inspires both client and customer.
Develop
We can, and do, translate the design into a fully functioning, tested, standards compliant product. If you have technical capabilities in house we can become part of the team to ensure the full delivery of our vision.
We have extensive experience with e-commerce products, content management systems, search engine optimisation, accessibility and high performance sites.
Deliver
We will help you integrate the new design into existing infrastructures, provide support and effective documentation to ensure a smooth deployment to the live environment. But we won't leave you hanging, we'll be on hand to iron out any unexpected wrinkles.
Projects often continue after the new product has been launched, monitoring progress, organizing content and refining the experience to ensure targets and goals are achieved now and in the future.